Author: Lyle Grant
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Welcome to Psychology 387: Learning, a three-credit,
senior-level university course. This Student Manual provides
essential information about the structure of the course, the course
materials, student evaluation procedures, and other information you
need to complete the course successfully.
Please read this Student Manual through carefully to help
you get acquainted with the course and the expectations. If you have
any questions about the course itself or how to proceed with your
studies, please contact your tutor or the course coordinator.
The following table illustrates the correspondence between the
units in the course and the reading assignments. “Chance”
refers to the main course text, Learning and Behavior
(2006). Grant and Evans refers to an additional reading contained in
your course package (1994).
Units and Readings
Chance, Chapter 1: Introduction
Chance, Chapter 2: The Study of Learning and Behavior
Pavlovian Conditioning and its Applications
Chance, Chapter 3: Pavlovian Conditioning
Chance, Chapter 4: Pavlovian Conditioning Applications
Chance, Chapter 5: Operant Reinforcement
Operant and Vicarious Processes
Chance, Chapter 6: Operant Punishment
Chance, Chapter 7: Operant Applications
Chance, Chapter 8: Vicarious Learning
Generalization, Discrimination, and Stimulus Control
Chance, Chapter 9: Generalization, Discrimination, and Stimulus Control
Grant and Evans, Chapter 14: Conceptual Behavior and Generalized Response Classes
Schedules of Reinforcement
Chance, Chapter 10: Schedules of Reinforcement
Remembering and Forgetting and the Limits of Learning
Chance, Chapter 11: Remembering and Forgetting
Chance, Chapter 12: The Limits of Learning
The course materials for Psychology 387: Learning include
the items listed below. If any items are missing from your course
package, please contact the Course Materials department at Athabasca
University at (780) 675-6366 as soon as possible. You may call
Athabasca University, toll free, from anywhere in Canada or the United
States at 1-800-788-9041, and ask to speak to someone in Course
Materials (ext. 6366). Students in the Edmonton and Calgary dialing
areas are asked to call the Learning Centres to connect with the
automated attendant, and then dial the four-digit extension. You may
also send an email message to email@example.com or write in
care of Course Materials, Tim Byrne Centre, 4001 Hwy 2 South,
Athabasca AB T9S 1A4 Canada.
Chance, P. (2006). Learning and behavior (5th
ed.). Belmont, CA: Thompson Wadsworth.
Athabasca University Materials
Resource File: The Resource File includes
a reading and exercises supplementary to the course textbook.
Student Manual: The Student Manual
contains essential information about how to proceed through the
course, including assignment and exam information.
Study Guide: The Study
Guide includes reading assignments, instructor commentary, study
questions and comments, conceptual exercises, supplementary resources
and references. The Study Guide will guide you
through the material in this course.
Forms: The forms you will need to submit
assignments, request exams, or notify the University of a change in
your status as a student are included in your course package. These
forms can also be accessed online.
Psychology 387: Learning is a three-credit course,
equivalent to a one-semester course at a conventional university. It
is offered in two delivery modes: grouped-study and
individualized-study. The individualized-study version of the course
is normally open to students throughout the year, whereas the
grouped-study version is only available at certain fixed start dates
and may not be offered every year. There are important differences
between the course contracts given to students in the grouped-study
mode as opposed to students in the individualized-study mode.
Grouped-study mode: The grouped-study version of
Psychology 387, usually a seminar offering of the course,
follows the timelines associated with a traditional university
semester. For example, students who begin the course in September will
finish it in December. Students in this version therefore receive a
four-month course contract, and are subject to the regulations
governing grouped-study courses given in the Athabasca University
Individualized-study mode: Students opting for the
individualized-study version of the course are given the flexibility
to determine their own timelines for completing it within the
six-month course contract period. Nonetheless, they are encouraged to
follow the study schedule that is included in this Student
Manual. Students who do so will have no difficulty in completing
the course requirements within the six-month contract period. However,
students who find themselves running short of time may purchase an
extension to their course contract.
Please note that students in the individualized-study version of
the course who are receiving funding from the Student Finance Board
may be required to complete their studies in a shortened time
frame. If you are receiving funding from any source, please check the
details of your obligations and adjust your personal study schedule
Applying for extensions: If you are unable to
complete this course within the six-month course contract period, you
may apply for and purchase an extension. Note that the Office of the
Registrar must receive extension request forms a minimum of one month
before your course contract end date. Consult the online Athabasca University
Calendar for more information on obtaining
MyAU is a personalized portal to the University where information
that is relevant to you may be accessed quickly. Through myAU, you can
view personal information, such as your AU Library account, and your
assignment marks and course grades. You may also take care of
administrative matters, such as booking exams, submitting assignments,
applying for extensions, and registering for courses. Athabasca
University will also communicate directly with you through myAU.
Check the Message Centre on your myAU home page for general
information and for mail addressed specifically to you.
To login at http://my.athabascau.ca/, enter
your student ID number and password where requested. If you are having
browser difficulties or you need help, refer to myAU Help at http://www.athabascau.ca/uportal/help/index.php. Your
myAU username and password will enable access to all
online course materials.
Because Athabasca University's policies, practices, and procedures
change over time, some of the information in this Student
Manual may lose its currency between course revisions. Students
are therefore advised to refer to the online Athabasca University
Calendar on important issues concerning University
policies, practices, and procedures. You are responsible to inform
yourself about these policies. In particular, you are urged to review
Misconduct Policy, the Non-Academic
Misconduct Policy, and the Student
Academic Appeals Committee Policy. In the event of any
discrepancy between the printed version of the Calendar and
the official online
Calendar, the online version will be binding.
An important feature of an Athabasca University course is the
course tutor. The name, telephone number, and e-mail and postal
addresses for your tutor for this course are provided in the tutor
letter that was mailed to you shortly before your official start
date. If you have not yet received your tutor letter, please contact
Learning Services—Tutorial at 1-800-788-9041, ext. 6196 or
780-675-6196 as soon as possible. You may also contact Learning
Services—Tutorial by sending an e-mail message to firstname.lastname@example.org.
The tutor letter will help you become acquainted with your tutor
and will provide information on your tutor's schedule. If you have not
yet received a call from your tutor, do not hesitate to make the first
call yourself. If you live in Canada, you may call your tutor, toll
free, during his or her tutoring hours, following the information
provided in the tutor letter. If you live outside of Canada, please
refer to the tutor letter and the current Athabasca University
Calendar for information on calling your tutor.
You may find it useful to schedule a regular study period when your
tutor is available so that you can call him or her when questions
arise. If you are unable to take advantage of the regular tutoring
hours, contact your tutor or the course co-ordinator to determine
whether alternative arrangements can be made.
You will find that your tutor is your main contact with the
University while you are enrolled in this course. In addition to
answering your questions concerning the course material, your tutor
will also mark your assignments and suggest review and remedial
activities if you have problems with the course work, and advise you
of your readiness to write the examination. Be assured that your tutor
will do his or her best to assist you in every way to understand and
appreciate the material in this course.
For handy reference, use the space provided below to record
information on your tutor.
Postal address: ____________________________________
E-mail address: ____________________________________
Telephone number: ____________________________________
Tutoring days and hours: ____________________________________
Students who maintain regular contact with their tutors are generally
more successful in their studies than are those students who do not
maintain regular contact. You are strongly encouraged, therefore, to
consult with your tutor on all matters that might affect your
study. Your tutor may not always have an answer for you, but he or she
will know where to find it.
In contacts with your tutor, on an assignment, or in any
correspondence or other contact with the University, you are asked to
provide your student ID number. Your student ID number will assist in
processing requests, grades, and administrative matters more
Student ID number: ____________________________________
The personal information and records collected and maintained by
the University as a result of a student's registration in this course,
such as completed assignments and examinations, electronic
communications, and correspondence, are subject to University policies
and the privacy and access provisions of the Alberta Freedom of
Information and Protection of Privacy Act.
The course coordinator is usually the senior academic staff member
in charge of the course. The course coordinator works directly with
tutors on both academic and administrative matters. If you have
difficulties that cannot be resolved with your tutor's help, you may
wish to contact the coordinator directly. The coordinator is also the
person to contact regarding credit records or centrally marked
exams. In addition, he or she can provide general information about
program planning and curriculum development.
Psychology 387 Online
An online version of selected Psychology 387 materials is
available at the following Internet address:
This site includes the latest version of the course materials,
links to other psychology websites, online interactive tutorials, and
online quizzes that you may take on a 24-hour basis.
Please consult the Psychology 387 Web page for a
description of the minimum computer configuration required for the
course. Students may use the microcomputers at Athabasca University in
Athabasca or at the Learning Centres in Edmonton or Calgary.
Several areas of Psychology 387 are
password-protected. When you go to one of these areas, you will be
asked for a username and password. The username is your student ID and
the password is the same one you use to access myAU.
The Psychology 387 main page provides access to other
resources that complement the required course materials. For example,
you can connect to the Athabasca University
Psychology Resources (AUPR) page, Writing
Skills links, the Athabasca University Library
online resources, and the Centre
for Psychology home page.
When you take the quizzes over the Internet, please simulate exam
conditions by answering the questions without using notes or the
textbook. Using this method will give you an accurate indication of
how well you have learned and how prepared you are to take the
exam. In the past, students who have consulted their notes and the
text on the quizzes have been dismayed to learn that they fail or do
poorly on the exam. Don't let this happen to you. Because the exam is
50% of your course grade, your study and quiz-taking practices should
be focused on the exam. One way to achieve this focus is to avoid
using your notes and the textbook when taking the quizzes.
If you have problems with the academic content of the course,
please contact your course tutor. If you have a problem operating the
computer system, please ensure that you have read the appropriate
documentation. If you continue to have difficulties, please contact
the Athabasca University Helpdesk at 1-800-788-9041, ext. 6405, during
business hours (8:30 a.m. to 4:30 p.m., Monday to Friday (MST or
MDT)). If you call outside business hours, leave a message and a phone
number at which you can be reached during the next business day. Note
that the Helpdesk staff can provide suggestions for solving your
problem, but the problem may be beyond their control. If a computer
system fails you, you can take unit quizzes over the telephone with
Using the Study Guide
The Study Guide consists of a set of study
objectives and questions for each of the seven units in the
course. Quiz questions and final exam items will be based on the
material covered by the study questions in the Study Guide. It is essential that you know the
answers to all the study questions in each unit. The conceptual
exercises in the Study Guide are also very
important. These exercises consist of examples and non-examples of the
main concepts in each unit. Your task on these exercises is one of two
things: to identify whether the illustration is an example of a
specified concept and explain why or why not, or to name the concept
illustrated and explain why it qualifies as an example.
All quiz and exam items will pertain to material covered in the
study questions or conceptual exercises. In some cases this material
will not be found in the reading assignments, so you must read the Study Guide and do the exercises in it to do well
in this course.
The following hints will help you to complete Psychology
Establish a habit of weekly study. Block out a time
specifically devoted to this course. About ten hours per week
should be adequate, based on the study schedule provided in your
Find a special place for study. If possible, choose an area
that has minimal interruptions during study hours.
Maintain regular contact with your course tutor. Your tutor
is there to provide guidance and support throughout the
course. Your tutor is only as far away as your telephone.
Use the study questions in an active manner:
First: Read through the questions to get an
idea of the key points.
Second: Read the article or chapter straight
through without attempting to answer any of the study
questions. Try to get an overall understanding of what the
author is saying.
Third: Go back and try to answer each study
question by reviewing what you have just read.
Read actively, not passively. Participate in what is
When your attention lapses, stop reading. You are wasting
your time if you continue reading without paying close attention to
the material. So, when you cannot read actively any more, stop and
take a break.
As you work through a section of an assigned reading, stop,
and, in your own words, try to remember the important points. If
you cannot remember, reread. Often just recalling the points and
writing them down is better than simply recalling. Finish by
checking with the text.
When you are unable to understand a point in a reading or
question, write it down and discuss it the next time you contact
Read with a pencil or a highlighter in your hand, and mark
key words and concepts. Do not be afraid to write in the book. It
is your book and you can do with it as you wish. Athabasca
University intentionally provides generous margins for this
The final grade in Psychology 387 will be based on your
performance on seven unit quizzes, one tutor-marked assignment and a
final exam. Your performance on the quizzes will account for 42% of
your final grade (seven quizzes at 6% each), your tutor-marked
assignment will account for 8% of your grade, and your performance on
the final exam will account for the remaining 50% of your grade.
The following is an explanation of each evaluation device:
Once you have finished studying the material in a unit, go to the
Psychology 387 website (http://psych.athabascau.ca/html/Psych387/)
and select the Take a Quiz link in the left column. Fill in
the required information, making sure to enter your student number and
the name of your assigned course tutor (named in the tutor letter you
received). You will then receive a quiz which should take less than
one hour to complete. You have up to three hours to submit the
quiz. If you take more than three hours to submit a quiz, it will not
be accepted and you will have failed that form of the quiz. Ensure
that you have enough uninterrupted time to complete and submit each
Each unit quiz will consist of two parts: a computer-marked portion
and a tutor-marked portion. Each of the seven computer-marked quiz
portions will contribute 4% of your overall course grade (28% of your
overall course grade). Each of the seven tutor-marked quiz portions
will contribute 2% of your course grade (14% of your overall course
The computer-marked part of the quiz will consist of objective
items (e.g., multiple-choice, true-false). After you have taken and
submitted the quiz, you will receive a computer-generated grade by
email, including both the items you answered correctly and those you
answered incorrectly. If you receive a grade of less than 80% on this
part of the quiz, you will be required to take a second quiz. If you
fail to achieve a grade of 80% or more on your second try, you will be
required to take a third quiz. If you do not achieve the 80%
criterion on the third try, your grade for the unit quiz
(computer-generated portion) will be that of your third attempt. After
taking a quiz, you will be required to wait at least three hours
before being permitted to attempt another quiz. Quizzes will be
randomly generated from a bank of test questions, so your quiz
questions will vary between attempts. Failing to achieve 80% or better
on a unit quiz indicates that you need additional study, not simply
another quiz. You are expected to restudy the unit material before
making a second or third attempt at a quiz.
When you achieve a grade of 80% or more on the computer-marked part
of the quiz or have made three attempts, you will proceed to the next
unit. Once students achieve a score of 80% or more on the
computer-marked portion of a unit quiz, they go on to the next unit
and are not permitted to retake the passed unit in an effort to boost
their unit quiz grade.
Your initial unit quiz will include some questions requiring short
answers that will be sent to your tutor for grading. The tutor-marked
items will require you to write original examples of concepts and
principles, explain how you would apply a concept or principle to
solve a behavior problem, or apply critical-thinking skills to analyze
or interpret course material. This tutor-marked part of the quiz will
only be presented once; these questions will not appear on second and
third quiz retakes. You will have only one attempt at the
tutor-marked items in each unit. Your tutor will grade them, normally
within two or three business days, and then send you your score via
Unit 5 Tutor-Marked Project
In Unit 5, one major emphasis is the procedures and methods
involved in teaching concepts. For your project, you will be required
to design a set of procedures and materials to effectively teach
someone a concept or set of related concepts.
We wish to give you a wide range of options for both concepts and
choice of learner populations for which your concept program
is intended. For example, you could select a concept taught in one
of your university courses and develop a
conceptual exercise akin to the conceptual exercises included
in this course. Should you choose this route, the learner population
would be students who enroll in that course. (However, please do
not select one of the concepts taught in Psychology 387, because
we have already provided these for you and we would like to
see instead some original work on your part.) If you are
interested in teaching younger children, you may choose a concept
appropriate for children of a given skill level, such as colour naming
for a preschool population. Select a concept from a subject matter
area that interests you, that you feel will be valuable to teach. You
are encouraged to select your own concept, but check with your tutor
to determine whether the concept is appropriate.
Here are some examples of concepts from outside the field of
irony or allegory in literature. (At times, teachers of
English do not employ the principles of concept learning in
teaching literary devices. Students may be expected to make rather
complex conceptual discriminations after exposure to only a single
example and no non-examples.)
metre in poetry. (Tennyson and his colleagues used concept
programming to teach students iambic pentameter, one type of
Darwinian Evolution (versus Lamarckian Evolution).
elasticity of demand in economics.
matriarchal and patriarchal societies in anthropology.
Substance abuse disorders in psychiatry.
art deco in design.
Required Components of a Concept Program
Concept definition and analysis of variable features
Define the concept, specifying each critical feature.
Specify the variable properties of the concept, especially
those which are commonly correlated with the critical
Teaching examples and non-examples
Construct a set of examples and non-examples. Examples should
contain all the critical features of the concept and
non-examples should lack only a single critical feature. A
variety of variable features should be present in both examples
You may wish to use matched and divergent example/non-example
pairs, as discussed in the text. (Note: In some
cases use of matched pairs is unnecessary and excessively
time-consuming. For these reasons, we have not used matched
pairs in most of the conceptual exercises in this course.)
The number of examples and non-examples you use should range
from six to ten, depending on the number (and difficulty) of the
critical features of your concept.
Analysis of examples and non-examples: For each example or
non-example you construct, you should include a brief explanation
of why the illustration qualifies as an example or fails to do so
based on the presence or absence of the critical features of the
concept. These analysis statements would be presented to the
learner with the illustrations or would follow student response to
the illustrations (i.e., as feedback).
Construct a set of test items consisting of examples and
non-examples of the concept you have taught. Also include an
answer key for the test items.
If the concept program has been properly designed and is
appropriate for the learner’s skill level, learners should
be able to achieve 90% mastery of the test items. The 10% error
rate allows for minor inadequacies in both program design and
learner response (e.g., lapses in attention). If a 100% mastery
criterion were essential (e.g., as in teaching surgical
procedures or nuclear power plant operation), the program and
the conditions influencing the learner could be modified
Contact your tutor if you have any difficulties with this
assignment. You may take the final exam before this assignment
is graded and returned to you.
The Final Exam
The final exam consists of a variety of question types including
short-answer essay questions and multiple-choice questions. The key to
success on the exam is learning the answers to the study questions.
You will have up to three hours to complete the exam. The exam for
Psychology 387 is a closed-book exam, meaning that you may
not take any notes, textbooks, or other aids into the examination
room. Please write legibly; an exam that is not legible will not be
graded. Please be sure that you have satisfactorily completed all
seven unit quizzes before you take the final exam. You must receive a
grade of 50% or more on the final exam to pass the course. If you fail
the final exam, you may study the material again and take a
supplemental exam. Athabasca University regulations limit students to
no more than one supplemental exam.
Note: With the course professor’s
permission, students may opt to have the final exam serve as 92% of
their course grade, with the Unit 5 tutor-marked assignment
contributing the remaining 8%. This no-quiz option may be permitted,
for example, to institutionalized individuals who do not have access
to the Internet. To pursue this option, you must obtain permission
from the course professor during your first month of enrolment in
Psychology 387. Permission will not be given to students
after this time.
Students in Psychology 387 will take the final course
examination online. One month prior to writing the examination, you
must complete and submit an Examination Request Form. If you plan to
take the examination at the AU Learning Centre in Calgary, Edmonton,
or Athabasca, contact the examination supervisor at the Learning
Centre to book a time before submitting your examination request. Be
sure to state that you are writing an online examination to ensure
that the computer lab will be booked for you. If you are making
arrangements with an examination invigilator outside of Calgary,
Edmonton, or Athabasca, it is your responsibility to ensure a computer
with an Internet connection and Internet Explorer 5.0 or higher is
available for your use.
When requesting your exam please ensure you have your
invigilator’s email address.
The following hints may help you to write examinations
Complete all scheduled assignments before writing the
Remember that the exam is based on all of the material
covered in the course. If you understand and can answer all of the
study questions and quiz questions, you should not have any
difficulty with the exam.
Write the exam only when you and your tutor feel you are
prepared to do so.
Approach the exam with a positive attitude. Express yourself
in a clear and concise manner. If you have trouble with an exam,
don’t be too discouraged. Feel free to discuss any problems
with your tutor.
Please allow four weeks for exam results to be processed and your
grade mailed to you before contacting the academic secretary for
Procedures for Applying for and Writing Exams
Students in individualized-study courses are encouraged to use
Athabasca University's online exam request system to process their
request to write a course examination. Students may also request an
exam by completing the Examination Request Form that is provided in
the course package and sending it by fax or postal mail to the Office
of the Registrar at Athabasca University.
Students in grouped-study offerings of this course, usually a
classroom seminar offering at a specific location, will follow the
exam-writing instructions and procedures provided by the
Read the section on exams in the current Athabasca University
Calendar for information on where and when to take exams,
and who can invigilate the exam. Please note that exams must be
written during the contract period; requests for exams will be
processed only within the contract period. Students in Canada and the
United States must request examinations a minimum of 15 business days
before they plan to write them. Students elsewhere must allow
additional time for delivery of examination materials. When requesting
your exam, please ensure that you have your invigilator's email
Follow the steps outlined below to request your exam for this
Review the “Evaluation” section of the current
Book a time to write the exam before submitting your
examination request if you plan to write your online exam at one of
Athabasca University's Examination Centres. Be sure to state that
you are writing an online exam. If you are making arrangements with
an exam invigilator elsewhere, it is your responsibility to ensure
that a computer with an Internet connection and Internet Explorer
5.0 or higher is available for your use. If you are using an
invigilator who has not been approved by the Office of the
Registrar, fill in the appropriate details on the online
Examination Request Form. Be aware that invigilators may charge a
fee for their services. This fee will be your
Complete and submit the online Examination Request Form,
providing all information requested. When completing the Exam
Information section of this form, you will be asked to select the
type of exam: mid-term or final. Please select final exam. The
Office of the Registrar is aware that the final exam for this
course is an online exam.
If you do not have access to the Internet, fill out the
Examination Request Form from your course materials package and
submit it by fax to 780-675-6174; or in person or by postal mail to
Examination Services, Office of the Registrar, at Athabasca
University's Central Office. To minimize the time required to
process your exam request, be sure to write legibly, providing all
information requested on the form.
You may wish to try the demonstration exam prior to taking
your final exam. The demonstration exam is intended to help you
become familiar with the format of the online exam. The
demonstration exam is not intended as a study aid to help you learn
the content of the final exam.
Confirm that your invigilator has received the online
examination files before you arrive to write your exam. You will
need to have photo identification and your Athabasca University
student ID number with you when you arrive to write your
The exam results and your final grade will normally be sent to you
four to six weeks after you write the exam. The examination paper,
exam booklets, or answer sheets will not be returned to you.
To receive credit for this course, you must submit all the course
assignments and complete them to the satisfaction of your tutor. You
must also obtain a grade of 50% or better on the final exam and a
course composite grade of at least 50%.
Students who are dissatisfied with their grade on the final exam or
who obtain less than the required passing grade, may write a
supplemental exam. The passing grade for supplemental exams is 50% and
only one supplemental is permitted per examination. The higher of the
two grades received will be recorded as the official grade for that
If you are dissatisfied with your exam grade, and wish to make an
appeal, please refer to the Athabasca University
Calendar for the appropriate guidelines and procedures to
follow in pursuing an appeal.
Students enrolled in an Athabasca University course are considered
to be responsible scholars. As such, students are expected to adhere
rigorously to principles of intellectual integrity.
Plagiarism is a form of intellectual dishonesty in which another
person's work is presented as one's own. Be certain that whenever you
use a secondary source in your course work and assignments you
reference your source in a consistent and logical manner. All direct
quotes (quotations of any number of words from the original) and
indirect quotes (paraphrased ideas) must be acknowledged. Failure to
do so constitutes plagiarism and, as with other forms of academic
misconduct, will be penalized. Penalties may take the form of
rejection of the submitted work; expulsion from the examination, the
course, or the program; or legal action, depending on the specific
nature of the infraction.
Dutiful citation of quotes and paraphrased materials does not mean
you can write an essay assignment by stringing together a series of
quotes. You should always try to summarize or describe someone else's
ideas in your own words. If you present your own ideas or opinions in
a paper, provide evidence or arguments to substantiate your
All assignments submitted for this course must be original
work. The use of assignments from previous courses or from other
students is considered a form of cheating and will be subject to
discipline for academic misconduct.
For more information on this important matter, see Athabasca
University's page on Intellectual
Ownership and Honesty.
The Athabasca University Library collection contains more than
140,000 books, numerous periodical titles, and audiovisual
resources. The AU Library subscribes to more than 60 online databases,
providing full-text access to selected articles from more than 20,000
The Athabasca University Library's collection primarily supports AU
courses and programs. Materials found in the print and electronic
collections are available for use by Athabasca University students,
faculty, and staff for reference and research purposes.
Requests for library materials or services can be made by e-mail,
phone, fax, or postal mail, 24 hours a day. Responses to most requests
are handled within 24 hours or by the end of the next business
day. Materials on loan to students are normally mailed to the
student's home address along with a return-mail card.
Core Services to Students
Athabasca University students who are registered in a course are
entitled to the following library privileges:
- borrow library materials
- search the Library's online catalogue (AUCAT)
- access resources through the Library's Web site
- receive library instruction and research assistance
- request interlibrary loan (ILL) services for journal articles and book
Access to online journal databases, the Digital Reference Centre
(DRC), and the Digital Reading Room (DRR) is available from Athabasca
University Library's main Web page (http://library.athabascau.ca). Tips
on searching the journal databases and help with researching, writing,
and citing (referencing) is available from the Help Centre (http://library.athabascau.ca/help.php).
University courses often require that students investigate material
beyond the content of the course materials package. Some Athabasca
University study guides list “Supplementary Materials,”
including books, journal articles, or audiovisual materials, which
students may find useful when completing assignments and course
projects. The supplementary materials referenced in your course
materials package are usually available from the Athabasca University
Library or your local library. Contact the Athabasca University Library
to request materials.
How the Library Gateway Works
The Library Web site (http://library.athabascau.ca)
contains the Library's online catalogue (AUCAT). It also serves as the
gateway to other online information. The Web site provides links to
journal databases and other subscribed online resources, as well as
selected publicly accessible Internet sites. Subscribed resources are
available to Athabasca University students. You will be required to
enter your first and last names as your username, and your student ID
number as your password.
The Library Web site also provides access to selected library
catalogues from Canadian public and academic libraries.
An interlibrary loan (ILL) involves one library borrowing materials
from another on behalf of a library user. Athabasca University Library
will request photocopies of journal articles and book chapters through
Interlibrary Loans if you provide the Library staff with a complete
bibliographic citation (author, title of article, name of journal,
volume and issue number, year of publication, and page numbers) for
the requested item. You are not required to return these items to
us. Allow sufficient time for the material to be ordered and
received. More information on the Interlibrary Loan process is
available on the Library Web site at http://aupac.lib.athabascau.ca/screens/ill.html.
Athabasca University Library
1 University Drive
Athabasca AB T9S 3A3 Canada
Library Web site: http://library.athabascau.ca
Phone: 1-800-788-9041 (ext. 6254) Canada/United States
403-263-6465 (ext. 6254) in Calgary
780-421-8700 (ext. 6254) in Edmonton
Athabasca University offers a wide range of services to its
students. The Athabasca University Information Centre, at
1-800-788-9041, will be able to help you find the answer to most
course-related questions. The Centre is staffed on regular business
days from 7:00 a.m. to 4:30 p.m. Mountain Time. Students can leave
voice mail messages outside these hours, or send email inquiries
through the immediate response Website at http://www.askau.ca.
Advisors are available to help students plan their programs and
select appropriate courses. You can reach an advisor in several ways:
by phoning 1-800-788-9041 and asking to speak with an advisor; by
visiting Athabasca University’s Central Office in Athabasca or
the Learning Centres in Edmonton or Calgary; or by directing your
query to http://www.askau.ca.
At the Learning Centres, students can write examinations, order
materials from the Library, and take care of various administrative
matters, such as course registration and arrangements for extensions.
In addition, information on student awards and financial aid can be
obtained from the Learning Centres. If you need assistance in any of
these areas, feel free to call a student advisor. Consult the current
edition of the Athabasca University Calendar for more
information on services to students or direct your query to http://www.askau.ca.
Athabasca University has numerous study-related resources for its
students, many created by AU staff, some collected by AU staff from
other sources. Counselling Services brings these resources together,
so that AU students in all disciplines can benefit from them. See the
Counselling Services pages on the AU website.
The Athabasca University Write Site is designed to assist students
with formal, essay writing assignments. You can submit an assignment
to the Write Site to receive feedback about the writing
component— organization, mechanics, grammar, and style—of
an essay assignment before you submit it to your tutor for
marking. Access the Write Site through the Student Services tab on
your myAU Portal.
If you are a student of Indigenous ancestry (Aboriginal, First
Nations, Indian, Inuit, Native, Métis) or a non-Indigenous
student who is interested in identifying culturally appropriate
services designed for Aboriginal students or counselling that is
sensitive to the challenges Aboriginal students face, please contact
the Centre for World Indigenous Knowledge and Research, by telephone
at 1-800-788-9041, extension 2064, or by electronic mail at email@example.com.
Official transcripts may be requested by completing a
"Transcript Request" form, by writing to the Office of the
Registrar, or by appearing at the Office of the Registrar in
person. Only the student whose transcript is being issued may make the
request, and the request must bear his or her signature. No partial
transcripts are issued. The student's entire record (including date
admitted, program, transfer credits, course registrations, grades,
dates completed, dates withdrawn, failures, and supplemental
privileges granted) is shown on each transcript.
Most institutions and agencies require that official transcripts be
sent directly from Athabasca University. Please allow a minimum of ten
working days for the receipt of a transcript. Please consult the
current edition of the Athabasca University
Calendar for further information on obtaining a